Student help center
Student downloadable instructions or How-To video to schedule an appointment in STARS 2.0. Students will need to perform the two-factor authentication to navigate to the Stars 2.0 platform. See the C&IT site for help setting up this step.
What if I already have a future appointment scheduled in the old system? Do I have to schedule it again?
No. Any appointment you made through Advising Works will be pulled over to the new platform. There is no need to reschedule in the new platform
Will I get a reminder of my appointment after I schedule?
You will get an email reminder 24 hours prior to the appointment as well as on the day of the appointment. Please read the message carefully for instructions from your advisor. If you need to cancel, there will be a one-click cancellation button in the email, or go to stars.wayne.edu and click the Cancel Appointment button.
Will Stars 2.0 allow me to schedule during a class time or do I need to be mindful of that?
Currently, this platform does not prevent you from scheduling during class time or other busy times. Please be mindful of your class schedule and other commitments when making an appointment so you do not have to cancel.
I need to reschedule my appointment, what is the best way to do that?
You will need to cancel your existing appointment either by clicking the cancellation button in your reminder email, or by going to stars.wayne.edu and clicking the Cancel Appointment button. You can then click the Schedule Appointment button to find and schedule another appointment with your advisor.
I am not able to find appointment time with my advisor. What is my next step?
Appointments are only made available for two weeks out. This means that new availability may open up each day within a two-week time-frame. During busy advising times, you can select “Appointment with Any Advisor in My Declared Major/Minor” and schedule with another advisor. You may also wish to email your advisor for other solutions.
How do I know who my advisor is?
When you click the “Department” selection you will see the option to “Schedule an Appointment with My Assigned Advisor (advisor name).” If you are unable to schedule with your advisor, you can select “Appointment with Any Advisor in My Declared Major/Minor.”
I am interested in exploring a minor or another major, how do I schedule with an advisor in another department?
Under “Department” there is an option of “Explore a Major/Minor” which will then allow you to search for the major or minor field of your choice under “Subject” and proceed with scheduling an advising appointment in that area
I have a declared major but am interested in help preparing for medical school or another health care profession, how do I schedule with a health science advisor?
Under “Department” there is an option of “Pre-Med and Health Sciences Advising” which will then allow you to choose the field of your choice under “Subject” and proceed with scheduling an advising appointment in that area.
I have another advisor I need to meet with (e.g. Honors, Veterans, Warrior Way Back), how do I schedule with that advisor?
Under “Department” there is an option of “Other Advising” which will then allow you to choose the area of your choice under “Subject” and proceed with scheduling an advising appointment in that area.
I need to schedule with a coach/supplemental advisor/department staff in another office, how do I schedule that in STARS 2.0?
Under “Department” review the WSU departments that offer appointments as well as the “Supplemental Advising” area for additional options under “Subject”. Once you have made your selection, proceed with scheduling an appointment in that area.