Student Service Center

Today's expected service time

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      Welcome Center Lobby
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    • Nov 16

      2017
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Contact Us

(313) 577-2100
studentservice@wayne.edu

Send in signed PDF copies of your student requirements for Financial Aid and Admissions to us at: documents@wayne.edu. Please be sure to include your access ID in the email.


Fall/Winter
Spring/Summer
The University will close for the holiday at the end of business hours November 22nd. We will reopen at 8:30 a.m. Monday November 27th.
 
Walk-In hours for the Student Service Center
Monday - Thursday, 8:30 a.m. - 6:00 p.m.
Friday - 8:30 a.m. - 5:00 p.m.
 
Financial Aid Officers are available on a walk in basis Monday - Thursday 8:30 a.m. - 5:30 p.m. and Fridays  8:30 a.m. - 4:30 p.m.
 
Phone hours for the Student Service Center
Monday - Thursday 8:30 a.m. - 4:30 p.m.
Friday - 8:45 a.m. - 4:30 p.m
 
Saturday and Sunday - Closed
Spring/Summer Office Hours
Financial Aid Officers for fall opening are available on a walk in basis Monday - Friday 8:30 a.m. - 4:30 p.m.
 
Walk-In hours for the Student Service Center
Monday - Friday, 8:30 a.m. - 5:00 p.m.
 
Phone hours for the Student Service Center
Monday - Thursday 8:30 a.m. - 4:30 p.m.
Fridays - 8:45 a.m. - 4:30 p.m.
 
Saturday and Sunday - Closed

Frequently requested information

What kind of information can I receive at the Student Service Center?

The Student Service Center is a one-stop shop created to answer questions for students, parents and anyone interested in Wayne State University.  We offer assistance with:

  • Undergraduate Admissions
  • Records and Registration
  • Office of Student Financial Aid
  • Students Accounts Receivable
  • SMART Check

Visit us in the Welcome Center, send us an email to studentservice@wayne.edu, or call us at (313) 577-2100 to ask a question.

         

Are you Registration Ready and financially prepared for the next semester?

Are you Registration Ready and financially prepared for the next semester?

If you are unsure, we can help you get ready by checking a few easy things online.

Registration 

Paying for classes

  • Semester bills are due on the following dates:  Fall semester August 15th, Winter semester December 15th, Spring/Summer semester April 15th. You can find your bill in Academica.
    • Log into Academica at a.wayne.edu.
    • Select "Student Resources" then "Financial Records".
    • The "Bill/Account Summary" is your current actual balance, while the "eBill Statement and Payment History" is your monthly statement.
  • Making online payments
    • If you would like to pay your bill online, you can also do this in Academica. Select "Student Resources" then "Online payments".
    • Choose "Make an Online Payment" to make a payment now.
    • You can set up an account for your parent/guardian to make a payment using the "Parent Pin Online Payment Information".
  • Financial Aid has annual limits.
    • Winter semester financial aid will pay to students accounts the first week of January 2018. Subtract your pending winter financial aid from your winter bill, the number left represents a balance - so you will know if you need to make a payment on your account. 
    • Grants and Scholarships have limits, enrollment requirements, and in some cases renewal criteria. Make sure to stay informed to get the most out of your awarded grant and scholarship funds.
    • Loan Limits – make sure you borrow wisely to minimize what you have to pay back after you graduate.
    • Financial Aid Requirements - Make sure you do not have outstanding Financial Aid Requirements.
      • On Academica, choose "Student Resources" then "Financial Aid". You can see any requests under "My Financial Aid Requirements".
  • Use a payment plan to make monthly tuition payments.

Holds

If you have a hold on your account, the first step is to figure out which hold you have and the steps needed to have the hold lifted.

  • Transcript/Graduation Hold - this hold does not prevent you from registering. If you sign up for a payment plan or if you have a current semester balance under $1,500, this hold prevents the release of Official Transcripts and your diploma.
    • How can you have this hold lifted? Pay your balance in full and this hold will automatically lift overnight.
  • Current Balance Hold - this hold means that you have a current semester balance over $1,500. This hold does prevent registration.
    • How can you have this hold lifted? Pay your balance under $1,500 and this hold will automatically lift overnight.
  • Account Balance, Pre-Collection, Collections and Written Off Balance. These holds prevent registration and you will need to pay your balance in full to be able to register for an upcoming semester. Call 313-577-3653 and choose option 5 to speak to someone about your past due balance.
  • You can see the full list of holds, and who to contact to help with your hold here.

Advising

Questions? Email us

Other departments may also be able to assist you with specific questions:

 

Important Dates

Summary of important dates

The official calendars for each office can be found below. This summary is a way to help you see important dates all in one place.

Official Academic Calendar 

Late Fees

eBill Schedule

Financial Aid Payment Dates

Book Voucher dates

November

11/1/17 - eBill date, 11/15/17 Payment due date - All Students Registered for fall semester.

11/12/17 - Last day to withdrawal from full semester classes and complete a SMART Check

11/16/17 - Fall 2017 Late fees assessed for non-payment

11/22/17 - Holiday no classes

11/23 – 11/25/17 - University Closed for Holiday

December

12/1/17 - eBill date, 12/15/17 Payment due date - All Students Registered for fall semester.

12/11/17 – Fall 2017 classes end

12/12/17 – Fall 2017 Commencement

12/12/17 – Fall 2017 Study Day

12/13 – 12/19/17 – Fall 2017 Final Exams

12/18/17 - Fall 2017 Late fees assessed for non-payment

12/25 – 1/1/2018 - University Closed for Holiday

12/31/17 – Winter 2018 priority registration ends

January 2018

1/1-1/7/18 – Winter 2018 open registration (Additional $35 fee for Initial Registration)

1/2/18 - University Re-Opens After Semester Break

1/8/18 – Winter 2018 classes begin

1/8-1/14/18 - Late registration you need instructor permission and you can register on Academica (Additional $70 fee for Initial registration. only)

1/15/18 - University Closed for Holiday

1/15 - 1/22/18 – Winter 2018 late registration you need instructor permission and Registration must add you to the class. (Additional $70 fee for Initial registration. only)

1/22/18 - Last Day for Tuition Cancelation - Full Term Courses/Census Date/Enrollment Confirmation Deadline

1/23 – 2/26/18 - Classes Dropped will not appear on your Academic Record, though you will have to pay the tuition and fees for the course(s).

February 2018

2/5 – 3/25/18 – Winter 2018 course withdrawal period. You will need to withdrawal from course(s) on Academica, complete a SMART Check and have instructor permission to withdraw from a course(s).

2/9/18 - Applications for Graduation are due for winter 2018. You can complete the process on Academica.

March 2018

3/12 – 3/17/18- Holiday no classes

3/25/18 – Last day to withdrawal from full semester classes and complete a SMART Check

April 2018

4/23/18 – Winter 2018 classes end

4/24/18 – Winter 2018 study day

4/25 – 5/1/18 – Winter 2018 Final Exams

E-mailing forms and documents to Wayne State

Many students and parents like the ease of scanning and emailing documents, but there are a few things you should know to make the process fast and efficient. We accept documents for Undergraduate Admissions, Financial Aid, Records and Registration and Student Accounts Receivable.

  1. If you choose to scan and email a document to documents@wayne.edu please use the subject line, "Document Attached" then add the office the document should go to so we can quickly get the document(s) transferred to the correct office.
  2. Put your student number on the top left hand corner of your documents (if you have a student id)
  3. We cannot accept documents signed with a computer stylus and typed signatures. If a document requires a signature, you must ink sign the document and scan it before you email it to us.
  4. We do not accept links to outside “Drop Boxes”, "Sky Drives" or “One Drive” files.
  5. We cannot accept scanned Master Promissory notes for loans. Wayne State must receive the ink signed originals.
  6. Official transcripts are those issued directly by your previous institution to Wayne State. They can be accepted by email ONLY if they are sent through an electronic service directly from the school to Wayne State. Wayne State cannot accept transcripts sent from students by mail or email. Mailed copies of transcripts, which must come directly from the school, should be sent to:
    Office of Undergraduate Admissions
    Wayne State University
    P.O. Box 02759
    Detroit, MI 48202-0759
  7. If you have a nine-digit student ID, write it in the upper left hand corner of the document.
  8. The Office of Student Financial Aid is not able to accept e-mailed files in the .jpeg, or .jpg file format. These types of files do not transfer legibly into their system. Please scan your document(s) to a .pdf file format and e-mail the documents to documents@wayne.edu.

     

This month's most popular answers at the Student Service Center:

This month's most popular questions at the Student Service Center:

  1. Wondering why you have a hold?  

If you have a hold on your account, the first step is to figure out which hold you have and the steps needed to have the hold lifted.

  • Transcript/Graduation Hold - this hold does not prevent you from registering. If you sign up for a payment plan or if you have a current semester balance under $1,500, this hold prevents the release of Official Transcripts and your diploma.
    • How can you have this hold lifted? Pay your balance in full and this hold will automatically lift overnight.
  • Current Balance Hold - this hold means that you have a current semester balance over $1,500. This hold does prevent registration.
    • How can you have this hold lifted? Pay your balance under $1,500 and this hold will automatically lift overnight.
  • Account Balance, Pre-Collection, Collections and Written Off Balance. These holds prevent registration and you will need to pay your balance in full to be able to register for an upcoming semester. Call 313-577-3653 and choose option 5 to speak to someone about your past due balance.

You can see the full list of holds, and who to contact to help with your hold here.

  1. When are refunds issued? 
  • Wayne State University begins the refund process on Mondays.  Refunds can be released in two ways:
    1. Direct deposit into an existing U.S. checking or savings account
    2. Paper check mailed to the address on file with WSU
  • Accounts may be viewed in Academica to determine if a refund has been issued.
  • Students may enroll in direct deposit by logging into Academica. Select Financial Records, Direct Deposit Student Refunds and follow the instructions. 
  • Paper checks are mailed to the most current mailing address in Academica, beginning on the first day of the semester. Students must keep their address current, as checks are mailed to the most current mailing address in Academica and made payable to the student.  A refund will only be generated if an active address is on file. 

Please Note: Refund checks are not available for pickup.

Refund option Timing after the refund has been posted
Paper check 9-13 business days
ACH/direct deposit  3 business days

Financial aid will not disburse after the first day of the semester until your class participation is confirmed by your instructor.  If your participation is not confirmed in all classes your aid may be reduced or cancelled. 

If you enroll in a later starting course, funds will not disburse until at least 10 days prior to the start of class. If you enroll only in a shortened module course, your cost of attendance and awards may be adjusted.

Your participation in class must be confirmed by your instructor. If you fail to attend class your financial aid will be reduced or canceled. This could cause a balance owed to the University.

  1. When are late payment fees assigned?
What can you do to prepare for the next semester?
What can you do to prepare for the next semester? Follow this simple checklist:

Complete any outstanding Financial Aid requirements.

  • Accept any awards in Academica. Choose Student Resources> Financial Aid> Accept my Financial Aid Awards
  • If you choose to email forms to us at documents@wayne.edu, please use the subject line "Documents Attached" and include your access ID.  Send the attachments in .PDF format so we may transfer the form to the correct office in a prompt manner.
  • For more information, click here.
Pay off any outstanding tuition balances.
  • Check your balance in Academica. Choose Student Resources> Financial Records> Bill/Account Summary
  • View payment options here.
Resolve any holds you may have on your account.
  • Check for holds in Academica by clicking on the Student Resources> Student Records> Holds
  • If you have a hold, click here for more information.
Decide which classes you want to take.
  • Run a Degree Audit in Degree Works.
  • Meet with your advisor. Make an appointment on  Advising Works at advisingworks.wayne.edu
Visit the class schedule site.
  • Check out course-specific dates by clicking on the "Course Ref. No." link next to each course.
  • Start building your schedule so that you are prepared when registration begins.
Register for classes now!
  • For assistance, click here.
Prospective Students

There's no place on earth like Detroit. And there's no campus on earth like Wayne State. We're located in Midtown, in one of the country's fastest growing neighborhoods. On campus you will find 200 acres of green space, walking paths and buildings surrounded by renowned cultural institutions and industry-leading employers. Wayne State students and faculty participate in the reinvention of a great American city as they live, learn, work and play in the heart of Detroit

Learn more about our campus and Midtown here.

The Admission application is located at apply.wayne.edu

Campus Tours

Come on over — we’d love to show you around! We offer walking tours to students and their families, as well as groups of six or more people.  A current WSU student will lead your tour and give you an insider’s look at campus and academic life. Your Warrior Guide will answer any questions you have about Wayne State, and Admission's staff will talk about what it takes to be admitted to the university.

Campus Walking Tours

Your visit will start with a short information session which will go over the admissions process and our academic programs. Then a current student will lead you on a guided walking tour to visit places such as the Student Center Building, Recreation and Fitness Center, Undergraduate Library, residence halls, and classrooms. Tours depart from the Welcome Center and last about 90 minutes. Guest parking is available in Structure 6 and costs nor more than $10 per day — both cash and credit/debit cards are accepted.

 

You have applied for Undergraduate Admission, what is next?

Great job, you have taken the first step to becoming a Warrior!  Now that you have applied for Undergraduate Admission, you should receive an email with your user name and password. Check your Clutter, Promotions tab or spam folders as sometimes our email lands in these folders.

  1. If you have not done so already, make sure to pay your $25 application fee online.
    • Go to appstatus.wayne.edu and log into your application
    • Use your Wayne State Login (AccessID or temporary WebID) and your password to access the system. 
    • In step 2 under “More Info” you will see a link to make your payment.
  2. If you are coming to Wayne State as a new student from High School, or you have less than 24 transferable college credits, please send us your SAT score using the WSU school code 1898. If you took the ACT you can send us your score using school code 2064.
  3. Ask your previous school(s) to send us your Official Transcript.  You can use Parchment/Docufide or have them mailed to us at:
    • Office of Undergraduate Admissions
      Wayne State University
      P.O. Box 02759
      Detroit, MI 48202
    • Once we receive your transcripts, it takes about 2 weeks to add them to your application status page.
  4. If you plan to major in music or dance, be sure to schedule an audition with the department.

FAQ's

  1. How do I know if I have submitted my application?
    • You will receive an email from the Undergraduate Admissions Office to let you know your application has been submitted.  It will contain your Wayne State Login (AccessID or temporary WebID) and your password to access the system. If you use Gmail or Yahoo, the email may be in your promotions tab.
  2. How do I log back into my application to complete additional requests and upload documents?
    • Go to appstatus.wayne.edu and log into your application
    • Use your Wayne State Login (AccessID or WebID) and your password to look over your information and check for items which are not complete.
    • In step 2 under “More Info” you will see a links to upload your documents and/or complete the additional requests.
  3. How do I change the major on my Undergraduate Admissions application? I selected the wrong major.
     
Admitted Students - Next Steps in your Journey

Congratulations on your admission to Wayne State University! We are excited to see you on campus in the upcoming semester. Now that you have your admission letter, its time to start getting ready to come to school.

  1. Your first stop is paying the Enrollment Deposit. New Freshman and Transfer Students, you can pay your deposit online. If you are a Graduate Student, you will not need to pay this deposit.
  • Log in to your application status page at appstatus.wayne.edu and click on, Pay "Enrollment Deposit".
  • Select your method of payment
  • Continue Checkout
  1. Once you have paid your deposit, it's time to sign up for an Orientation session. New Student Orientation is a required program designed for all incoming students as a way to make new friends, learn the ropes and get settled in to campus life. Transfer students are should meet with an academic advisor before their orientation session. We will have advisors at orientation to help create your plan of work and discuss transfer credit. You can also register for your first semester of classes at Wayne State.
  1. If you are thinking about using Financial Aid, you should file a Free Application for Federal Student Aid (FAFSA). Our school code for the FAFSA is 002329.
  1. Once the FAFSA is sent to Wayne State, you will want to decide which awards to accept. It takes around 2 weeks to receive your FAFSA and add your financial aid awards to Academica.
    • Log into Academica
    • Click on Student Resources > Financial Aid > Accept my Financial Aid Awards
  1. Most students will have financial aid requirements whether it is an online loan counseling or paperwork to turn into the Office of Student Financial Aid. You can see your requirements on Academica.
    • Log into Academica
    • Click on Student Resources > Financial Aid > My Financial Aid Requirements
  1. Sometimes you may want another person to call and help you understand your account.  Whether its Mom, Dad or a trusted friend, Wayne State will need your permission to speak to  him/her once you start classes.  You can complete the Release Academic Records (FERPA) online to give us permission to speak to the person of your choice.
  1. Check your Wayne State University email often. We want to keep your information safe.  We do this by using your Wayne State email to ask you questions on forms you have submitted, let you know about changes to your financial aid, and we will reply to your Wayne State email if you send us a question.
  1. Sign up for a Direct Deposit Refunds if you plan to use financial aid. 
    • It is easy to sign up on  Academica - go to a.wayne.edu, then choose:
      • Student Resources
      • Financial Records
      • Direct Deposit Student Refunds, and follow the instructions on the screen.
    • Benefits include:
      •  No waiting for checks to clear; have access to your funds sooner.
      • Saves time and gas with no more driving to the bank or standing in line.
      • Eliminates the risk of your check being lost or stolen in the mail.
      • You will always know your funds will be deposited - even if you are out of town.
      • There is no fee to enroll.
Wayne State Transcripts and/or Enrollment Verification

How do I order my Transcript?   Ordering an official transcript has become easier than ever! The process is now online.

Current students:
If you know your Access ID and password, proceed to the Transcript Request page. To reset your password, go here.
 
Former Students and Alumni:
If you do not know your Access ID and/or password, you may log into the Alternate Transcript Request Log In with the following:
  1. First Name
  2. Last Name
  3. Birthdate (MM/DD/YYYY - must include forward slashes)
  4. Last four digits of Social Security Number (SSN)
International students without a Social Security Number (SSN) will need to use their AccessID and password. Please contact the C&IT Help Desk at (313) 577-HELP (4357) for assistance. The C&IT Help Desk is available Monday - Friday, 7:30 a.m. to 8 p.m.
 
How can I get an Enrollment Verification?
Did you know you can print your Enrollment Verification Certificate from your Academica account? It’s as easy as 1-2-3!
  1. Log in to your Academica account at a.wayne.edu
  2. Click on Student Resources > Registration > Enrollment Verification
  3. Select the enrollment you would like verified and click on "Obtain an enrollment certificate"
The National Student Clearinghouse works in cooperation with Wayne State University to provide Enrollment Verification Certificates free of charge to our students. You can trust it. It’s the nation’s trusted source for education verification. By using this service, you can save yourself a visit to our office!
Financial Aid

Verification of your FAFSA (Free Application for Federal Student Aid) 

Selected for verification by the Department of Education?

  • Don’t worry! You are not alone, and you're not in trouble!
  • You need to provide paperwork to confirm the information that was provided on the FAFSA.
  • Even if you're not selected for verification, there may be outstanding requirements you need to complete to receive your aid.
  • It's important to review your financial aid status in Academica.

How will you know what documents to turn into the Office of Student Financial Aid?

  • Log into Academica and choose Student Resources> Financial Aid > My Financial Aid Requirements
  • Choose the school year to review
  • You will see a list of items to complete or documents to turn in

Remember to read your Wayne State email at least once a week. The Office of Student Financial Aid will email you reminders and notices about your financial aid.

What are some of the documents which could be requested? 
  • IRS Tax Transcript – you can request this form online or make the request via US mail. 
    • It can take 5-10 days to receive your transcripts in the mail. 
  • Didn't file your taxes? We'll need documentation of Non-filing status – if you or your parent has not filed a Federal Income Tax Return, you can also request this from the IRS. 
  • Other requested forms will have a link right to the form you need to complete. Some forms are electronically submitted, some are done on paper. 
Before you turn the documents in, make sure you do the following: 
  • Write your Student ID on each page. 
  • Provide us copies of the paperwork, and keep the originals for yourself. (Better yet, scan them to .pdf format, and submit to documents@wayne.edu)  
  • If you or your parents are self-employed and cannot provide the requested W-2, write a signed statement letting us know.
Are you ready to turn in your documents? 
  • Scan them as PDFs, and send them to documents@wayne.edu
  • Turn them in to the SSC 
  • Mail them to us at: 
Wayne State University 
Office of Student Financial Aid  
The Welcome Center 
42 W. Warren Avenue 
P.O. Box 2340 
Detroit, MI 48202-0340

Satisfactory Academic Progress

​Satisfactory Academic Progress Appeal forms- You may submit an appeal form if you feel you have special circumstances that warrant a review of your financial aid status.

Refunds 

Wayne State University issues refunds to students’ accounts once a week.  Refunds can be released in two ways:

1.    Direct deposit into an existing U.S. checking or savings account
2.    Paper check mailed to the address on file with WSU

Accounts may be viewed in Academica to determine if a refund has been issued.

Students may enroll in direct deposit by logging into Academica. Select Financial Records, Direct Deposit Student Refunds and follow the instructions. 

Paper checks are mailed to the most current mailing address in Academica, beginning on the first day of the semester. Students must keep their address current, as checks are mailed to the most current mailing address in Academica and made payable to the student.  A refund will only be generated if an active address is on file. 

Please Note: Refund checks are not available for pickup.

Refund option Timing after the refund has been posted
Paper check 9-13 business days
ACH/direct deposit  3 business days
SMART Checks

Withdrawal Period dates for Fall 2017

The full term main campus withdrawal period has ended for fall term on Sunday, Novemeber 12th at midnight.

  • In Academica select the Registration Menu under Student Resources

  • Select "Course Withdrawal" from the options

We want you to be successful.  Completing a SMART Check information session is mandatory if you are intending to withdraw from a course. However, if you want to know how a course withdrawal might affect you academically and financially, you can complete a SMART Check at any time.

During your visit, you will meet with an enrollment management representative and learn about how withdrawing from a course will specifically impact you, both academically and financially. You will receive personalized information to help you make an educated decision.

The Online SMART Checks are open.

SMART Checks can be completed in person Monday - Friday from 8:30 a.m. to 5:00 p.m. at the Student Service Center. Address: 42 W. Warren Ave. Detroit, MI 48202.

If you are an International Student who is thinking about withdrawing from a course, you must check with the Office of International Students and Scholars (OISS) Tel: +1 (313) 577-3422, or email: oissmail@wayne.edu. Withdrawing from a course could impact your visa status in the United States.

Athletes check with your Athletic Department to learn if a withdrawal would impact your ability to participate in your sport, or receive scholarship funds.

Want a recap of your SMART Check Session?