Student Service Center

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Contact us

Wayne State University has been closely monitoring the ongoing coronavirus (COVID-19) outbreak, and we remain committed to servicing our students during this time. As the information is rapidly changing, please refer to this central page for all of the latest Student Service Center details to support you while offices and schools are closed. For complete information on the University's response to coronavirus, visit https://wayne.edu/coronavirus

Office of Undergraduate Admissions

Ready to become a Wayne State Warrior and not sure where to start or have a question about your current application status? Call or email to chat with an admissions counselor.

  • Virtual Hours (phone and email) - 9 a.m. - 5:30 p.m. Monday - Thursday & Friday 9 a.m. - 4:30 p.m.
  • No in-person hours
  • admissions@wayne.edu
  • 313-577-2100

Student Service Center/Office of Student Financial Aid

Do you have questions about financial aid or scholarships? Have you been selected for verification? Contact the Student Service Center for assistance with your needs.

  • Virtual Hours (phone and email) - 9 a.m. - 5:30 p.m. Monday - Thursday & Friday 9 a.m. - 4:30 p.m.
  • No in-person hours
  • studentservice@wayne.edu
  • 313-577-2100

Office of International Students and Scholars

Bursar Department and Student Accounts Receivable

Walk-in service, in-person payments and short-term loans are currently suspended: all other services remain intact.

  • Virtual Hours (phone and email) - 9 a.m. - 5:30 p.m. Monday - Thursday & Friday 9 a.m. - 4:30 p.m.
  • No in-person hours
  • bursar@wayne.edu
  • 313-577-3653

Office of the Registrar

Cashier's Office

  • Student payments may be made online, via Academica, or mailed to:
    Wayne State University
    Cashier's Office
    PO Box 02788
    Detroit, MI 48202

Frequently requested information

How can I view/submit my financial aid requirements?

There are multiple ways to submit documents to us without having to come to our office. Check your financial aid requirements in Academica. Many of our forms are electronic and can be submitted to us directly. Documents without social security numbers or other personally identifiable information can also be emailed to us at documents@wayne.edu. If your forms are not electronic, you can use one of the links below. Documents submitted via these links will be reviewed and identified before your requirements are updated in Academica.

When will my financial aid disburse? When will I receive my refund?

Each semester, financial aid disbursement dates, along with refund processing times, will be listed here:  https://wayne.edu/financial-aid/receiving/refunds/

Do I need to file a SAP or scholarship appeal if I withdraw from classes?

You do not need to submit an appeal unless you receive an email from us that you do not meet requirements. All appeals are reviewed on a case-by-case basis.

How can I request a transcript?

Current students: If you know your Access ID and password, proceed to the Transcript Request page. To reset your password, go here.

Former students and alumni:
If you do not know your Access ID and/or password, you may log into the Alternate Transcript Request Log In with the following:

  1. First Name
  2. Last Name
  3. Birthdate (MM/DD/YYYY - must include forward slashes)
  4. Last four digits of Social Security Number (SSN)

International students without a Social Security Number (SSN) will need to use their AccessID and password.

How can I receive an enrollment verification?

Did you know you can print your Enrollment Verification Certificate from your Academica account? It's as easy as 1-2-3!

  1. Log in to your Academica account at a.wayne.edu
  2. Click on Student Resources > Registration > Enrollment Verification
  3. Select the enrollment you would like verified and click on "Obtain an enrollment certificate"

The National Student Clearinghouse works in cooperation with Wayne State University to provide Enrollment Verification Certificates free of charge to our students. You can trust it. It's the nation's trusted source for education verification. By using this service, you can save yourself an email to our office!

  • Any upcoming virtual events or links for students to look out for - None at this time.
  • Anything else you'd like to include
  • The Student Service Center is committed to supporting WSU during this time. SSC is currently available by email and phone call Monday-Friday, 9:00am - 5:00pm. However, if a student needs special accommodations such as a call back at a certain time they can email their request to our main email
How will I be able to make a payment?

Online payment capabilities will still be accessible via Academica.  Payments can be made online via electronic check, or via credit card.  Please be advised the 2.9% convenience fee will still remain for credit card payments made online.  Payments can also be mailed to the address provided above.  Please be patient with us in processing mail payments due to limited hours of operation on campus.  To avoid delays, we encourage you to make payments online.

Due to the coronavirus, my ability to make payments at this time may change. Can accommodations be made?

Students experiencing difficulties in making payment can always contact the Bursar Department at 313-577-3653.  Reasonable accommodations may be made for students experiencing extreme hardship due to the coronavirus.

Will refunds be granted due to a change in availability or delivery of educational or housing services?

Services and instruction are still being provided.  Requests for cancellation or refund should be directed via the regular process outlined in license agreements.

How come my financial aid hasn’t paid?

There are three main reasons why your financial aid may not have paid:  

1.  Enrollment Requirements-  You must be enrolled in a certain amount of credit hours to qualify for specific student loans, grants and scholarships.  Please review information on enrollment requirements for specific financial aid awards here:  https://wayne.edu/financial-aid/law/retain/enrollment/  

2.  Student Requirements -  You may have outstanding financial aid requirements that must be submitted before financial aid eligibility can be finalized.  You may review your financial aid requirements in Academica

3.  Course participation -  If your aid has not paid to your account prior to the first day of classes, your professor must confirm your course participation before your aid can pay to your account.  Find instructions on how to meet course participation here:  https://wayne.edu/registrar/participation-instruction/

How can I make a payment since you are closed to students?

Online payment capabilities are still accessible via Academica.  Payments can be made online via electronic check, or via credit card.  Please be advised the 2.9% convenience fee will still remain for credit card payments made online.  Payments can also be mailed to the Cashier’s Office - PO Box 02788, Detroit, MI 48202.  Please be patient with us in processing mail payments due to limited hours of operation on campus.  To avoid delays, we encourage you to make payments online. 

How will I receive my refund?

Student account refunds will still occur consistent with our normal operating timelines.  If you anticipate receiving your refund via check, please be advised delays may occur.  To avoid delays, we encourage students to sign up for direct deposit refunds.  Students may enroll in direct deposit by logging into Academica, selecting Student ResourcesFinancial Records and Direct Deposit Student Refund then following the instructions.

I need WSU to complete my guest application. How will you do that now that you are closed?

Please email your guest application to attend another college/university to documents@wayne.edu.  The document will be completed, then emailed back to you within 4 business days.