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Student Service Center

Today's expected service time

    • N/A

      mins
      Welcome Center Lobby
    • Welcome Center Lobby

    • 10-15 Mins
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    • Phones

    • May 16

      2017
      Email
    • Email sent on

Contact Us

(313) 577-2100
studentservice@wayne.edu

Send in signed PDF copies of your student requirements for Financial Aid and Admissions to us at: documents@wayne.edu 


Spring/Summer
Fall/Winter
Spring/Summer Office Hours
 
Walk-In hours for the Student Service Center
Monday - Friday, 8:30 a.m. - 5:00 p.m.
 
Phone hours for the Student Service Center
Monday - Friday 8:30 a.m. - 4:30 p.m.
 
Saturday and Sunday - Closed
Walk-In hours for the Student Service Center
Monday - Thursday, 8:30 a.m. - 6:00 p.m.
Friday - 8:30 a.m. - 5:00 p.m.
 
Phone hours for the Student Service Center
Monday - Thursday 8:30 a.m. - 5:00 p.m.
Friday - 8:45 a.m. - 5:00 p.m
 
Saturday and Sunday - Closed

Frequently requested information

What kind of information can I receive at the Student Service Center?

The Student Service Center is a one-stop shop created to answer questions for students, parents and anyone interested in Wayne State University.  We offer assistance with:

  • Undergraduate Admissions
  • Records and Registration
  • Office of Student Financial Aid
  • Students Accounts Receivable
  • SMART Check

Visit us in the Welcome Center, send us an email to studentservice@wayne.edu, or call us at (313) 577-2100 to ask a question.

         

This months most popular questions at the Student Service Center:

This months most popular questions at the Student Service Center:

  1. When are refunds issued? 
    • Wayne State University begins the refund process on Mondays.  Refunds can be released in two ways:
      1. Direct deposit into an existing U.S. checking or savings account
      2. Paper check mailed to the address on file with WSU
    • Accounts may be viewed in Academica to determine if a refund has been issued.
    • Students may enroll in direct deposit by logging into Academica. Select Financial Records, Direct Deposit Student Refunds and follow the instructions. 
    • Paper checks are mailed to the most current mailing address in Academica, beginning on the first day of the semester. Students must keep their address current, as checks are mailed to the most current mailing address in Academica and made payable to the student.  A refund will only be generated if an active address is on file. 

Please Note: Refund checks are not available for pickup.

Refund option Timing after the refund has been posted
Paper check 9-13 business days
ACH/direct deposit  3 business days

We will begin applying aid to student account balances for students attending the following semesters:

  • Summer 2017 semester - June 22

Financial aid will not disburse after the first day of the semester until your class participation is confirmed by your instructor.  If your participation is not confirmed in all classes your aid may be reduced or cancelled. 

If you enroll in a later starting course, funds will not disburse until at least 10 days prior to the start of class. If you enroll only in a shortened module course, your cost of attendance and awards may be adjusted.

Your participation in class must be confirmed by your instructor. If you fail to attend class your financial aid will be reduced or canceled. This could cause a balance owed to the University.

  1. How can I sign up for a Direct Deposit Refunds ? The benefits for using Direct Deposit are numerous, and there are specific ways you it works to your advantage.
    • Sign up in WSU Academica - a.wayne.edu, then choose:
      • Student Resources > Financial Records, then
      • Direct Deposit Student Refunds, and follow the instructions on the screen.
  2. When are late payment fees assigned?
  3.  How do I order my Transcript?  
    • Current students:
      • If you know your Access ID and password, proceed to the Transcript Request page. To reset your password, go here.
    • Former Students and Alumni:
      • If you do not know your Access ID and/or password, you may log into the Alternate Transcript Request Log In with the following:
        • First Name
        • Last Name
        • Birthdate (MM/DD/YYYY - must include forward slashes)
        • Last four digits of Social Security Number (SSN)
      • International students without a Social Security Number (SSN) will need to use their AccessID and password. Please contact the C&IT Help Desk at (313) 577-HELP (4357) for assistance. The C&IT Help Desk is available Monday - Friday, 7:30 a.m. to 8 p.m.
  4. Wondering why you have a hold?  

    Holds come from a variety of offices at Wayne State University. Save time and look up the contact information for your particular hold. A hold can only be lifted by the Office or Department who placed the hold on your account..

    • You can check the type of hold on your account using Academica.

      • Click Student Resources> Student Records> Holds
    • Check to make sure you have accepted your financial aid.
      • You can see your accepted financial aid on Academica.
      • Click Student Resources> Financial Aid> Accept my Financial Aid Awards
      • Select “Award by Aid Year” and choose the “2016-17 Award Year”
      • Review the awards offered to accept all or a portion or decline the awards. Select “Submit Decision” when finished.
      • Review any new Financial Aid Eligibility Requirements tied to the acceptance of awards.
      • Check to make sure you do  not have unsatisfied student requirements
      • In order to avoid a late payment fee, financial aid recipients must pay any difference between their awards and their tuition assessment by the end of the first week of classes. Students who do not make the required payment will have a hold placed on their records.
    • To check your current account balance click on the Student Resources link in WSU Academica
    • Click Student Resources> Financial Records> Bill/Account Summary
    • Payment options
    • Billing due dates
E-mailing Student Requirements to documents@wayne.edu

Many students and parents like the ease of scanning and emailing documents, but there are a few things you should know to make the process fast and efficient.

  1. If you choose to scan and email a document to documents@wayne.edu please use the subject line, "Document Attached" then add the office the document should go to so we can quickly get the document(s) transferred to the correct office.
  2. We cannot accept documents signed with a computer stylus and typed signatures. If a document requires a signature, you must ink sign the document and scan it before you email it to us.
  3. We do not accept links to outside “Drop Boxes”, "Sky Drives" or “One Drive” files.
  4. We cannot accept scanned Master Promissory notes for loans. Wayne State must receive the ink signed originals.
  5. Official transcripts are those issued directly by your previous institution to Wayne State. They can be accepted by email ONLY if they are sent through an electronic service directly from the school to Wayne State. Wayne State cannot accept transcripts sent from students by mail or email. Mailed copies of transcripts, which must come directly from the school, should be sent to:
    Office of Undergraduate Admissions
    Wayne State University
    P.O. Box 02759
    Detroit, MI 48202-0759
  6. If you have a nine-digit student ID, write it in the upper left hand corner of the document.
  7. The Office of Student Financial Aid is not able to accept e-mailed files in the .jpeg, or .jpg file format. These types of files do not transfer legibly into their system. Please scan your document(s) to a .pdf file format and e-mail the documents to documents@wayne.edu.

     

How to pay the Enrollment Deposit

New Freshman and Transfer Students, now that you have been admitted to Wayne State, and you are thinking about registering for Orientation, it's time to pay your Enrollment Deposit.

You can pay the deposit by:
  • Logging in to your application status page at appstatus.wayne.edu and clicking on, Pay "Enrollment Deposit".
  • Select your method of payment
  • Continue Checkout

After you pay your Enrollment Deposit, you will be able to sign up for Orientation.

 

Undergraduate Admissions

Admission Application is located at apply.wayne.edu

How do I pay my application fee?

You can pay the application fee by online by logging back into your application. You should have an email from admissions which contains this information.  If you use Gmail or Yahoo, the email may be in your promotions tab.

  • Go to appstatus.wayne.edu and log into your application
  • Use your Wayne State Login (AccessID or temporary WebID) and your password to access the system. 
  • In step 2 under “More Info” you will see a link to make your payment.

How do I know if I have submitted my Undergraduate Admission Application?

  • You will receive a confirmation email from the Undergraduate Admissions Office.  It will contact your Wayne State Login (AccessID or temporary WebID) and your password to access the system. If you use Gmail or Yahoo, the email may be in your promotions tab.

How do I log back into my application to complete the Supplemental information and upload documents? 

  • Go to appstatus.wayne.edu and log into your application
  • Use your Wayne State Login (AccessID or temporary WebID) and your password to access the system.
  • In step 2 under “More Info” you will see a links to upload your additional documents and/or complete the Supplemental information.

How do I change the major on my Undergraduate Admissions application? I accidently selected the wrong major.

How to obtain a WSU Transcript and/or an Enrollment Verification

How do I order my Transcript?   Ordering an official transcript has become easier than ever! The process is now online.

Current students:
If you know your Access ID and password, proceed to the Transcript Request page. To reset your password, go here.
 
Former Students and Alumni:
If you do not know your Access ID and/or password, you may log into the Alternate Transcript Request Log In with the following:
  1. First Name
  2. Last Name
  3. Birthdate (MM/DD/YYYY - must include forward slashes)
  4. Last four digits of Social Security Number (SSN)
International students without a Social Security Number (SSN) will need to use their AccessID and password. Please contact the C&IT Help Desk at (313) 577-HELP (4357) for assistance. The C&IT Help Desk is available Monday - Friday, 7:30 a.m. to 8 p.m.
 
How can I get an Enrollment Verification?
Did you know you can print your Enrollment Verification Certificate from your Academica account? It’s as easy as 1-2-3!
  1. Log in to your Academica account at a.wayne.edu
  2. Click on Student Resources > Registration > Enrollment Verification
  3. Select the enrollment you would like verified and click on "Obtain an enrollment certificate"
The National Student Clearinghouse works in cooperation with Wayne State University to provide Enrollment Verification Certificates free of charge to our students. You can trust it. It’s the nation’s trusted source for education verification. By using this service, you can save yourself a visit to our office!
Campus Tours

Campus Tours

Come on over — we’d love to show you around! We offer individual walking tours to students and their families, as well as groups of six or more people.  A current WSU student will lead your tour and give you an insider’s look at campus and academic life. Your Warrior Guide will answer any questions you have about Wayne State, and an admission counselor will talk about what it takes to be admitted to the university.

Campus Walking Tours

Your time on campus will start with a short informational session led by an admission counselor who will share information about the admissions process and academic programs. Then a current student will lead you on a guided walking tour to visit places such as the Student Center Building, Recreation and Fitness Center, Undergraduate Library, residence halls, and classrooms. Tours depart from the Welcome Center and last approximately 90 minutes. Visitor parking is available in Structure 6 and costs a maximum of $10 per day — both cash and credit/debit cards are accepted.

Group Walking Tours

Wayne State offers tours for groups of six or more people, middle school aged and up.  To begin scheduling your group’s visit, submit your request at least two weeks in advance. The Campus Tour Coordinator will follow up with you to confirm your tour and assist in making arrangements to best fit your needs. All group tours must have one adult chaperone for every twenty students. Chaperones are required to accompany the group at all times.

Campus tours are led by Warrior Guides who are current WSU students. Groups will visit places such as our Student Center Building, Recreation and Fitness Center, Undergraduate Library, classrooms, and residence halls. Tours last approximately 90 minutes.

What can you do to prepare for the next semester? Follow this simple checklist:
What can you do to prepare for the next semester? Follow this simple checklist:

Complete any outstanding Financial Aid requirements.

  • Accept any awards in Academica. Choose Student Resources> Financial Aid> Accept my Financial Aid Awards
  • If you choose to email forms to us at studentservice@wayne.edu, please use the subject line "Documents Attached" and send the attachements in .PDFformat so we may transfer the form to the correct office in a prompt manner.
  • For more information, click here.
Pay off any outstanding tuition balances.
  • Check your balance in Academica. Choose Student Resources> Financial Records> Bill/Account Summary
  • View payment options here.
Resolve any holds you may have on your account.
  • Check for holds in Academica by clicking on the Student Resources> Student Records> Holds
  • If you have a hold, click here for more information.
Decide which classes you want to take.
  • Run a Degree Audit in Degree Works.
  • Meet with your advisor. Make an appointment on  advisingworks at advisingworks.wayne.edu
Visit the class schedule site.
  • Check out course-specific dates by clicking on the "Course Ref. No." link next to each course.
  • Start building your schedule so that you are prepared when registration begins.
Register for classes now!
  • For assistance, click here.
Office of Financial Aid

How to Order an IRS Tax Transcript by Mail

  • The online IRS "Get Transcript service" is currently unavailable. Transcripts may still be ordered using the Get Transcript by Mail service. 
  • Go to the IRS Get Transcript website: http://www.irs.gov/Individuals/Get-Transcript
    • Click on "Get Transcript by MAIL"
    • You will be asked information to verify your identity
    • Under "Type of Transcript" choose, "Return Transcript"
    • Under "Tax Year" select 2015 for verification of fall 2016 - winter 2017 FAFSA's
    • You will receive the message, "We have accepted your request for a 2015 Return Transcript . Please allow 5-10 days to receive it. The transcript will be sent to the address we have on file for you.", when you have successfully completed the request.

Satisfactory Academic Progress

​Satisfactory Academic Progress Appeal forms- You may submit an appeal form if you feel you have special circumstances that warrant a review of your financial aid status.

Refunds -

Wayne State University issues refunds to students’ accounts once a week.  Refunds can be released in two ways:

1.    Direct deposit into an existing U.S. checking or savings account
2.    Paper check mailed to the address on file with WSU

Accounts may be viewed in Academica to determine if a refund has been issued.

Students may enroll in direct deposit by logging into Academica. Select Financial Records, Direct Deposit Student Refunds and follow the instructions. 

Paper checks are mailed to the most current mailing address in Academica, beginning on the first day of the semester. Students must keep their address current, as checks are mailed to the most current mailing address in Academica and made payable to the student.  A refund will only be generated if an active address is on file. 

Please Note: Refund checks are not available for pickup.

Refund option Timing after the refund has been posted
Paper check 9-13 business days
ACH/direct deposit  3 business days

How can I sign up for a Direct Deposit Refunds ?

The benefits for using Direct Deposit are numerous, and there are specific ways you it works to your advantage.

  • Easy. Sign up on WSU Academica - go to a.wayne.edu, then choose:
    • Student Resources
    • Financial Records
    • Direct Deposit Student Refunds, and follow the instructions on the screen.
  • Quick. No waiting for checks to clear; have access to your funds sooner.
  • Convenient. Saves time and gas with no more driving to the bank or standing in line.
  • Secure. Eliminates the risk of your check being lost or stolen in the mail.
  • Reliable. You will always know your funds will be deposited - even if you are out of town.
  • Free. There is no fee to enroll.

Free Application for Federal Student Aid (FAFSA)

  • 2016-17 & 2017-18 financial aid awards and document requests can be found on Academica.
    • Student Resources> Financial Aid> My Award Information
Are you ready to attend Wayne State University, but need financial aid to help fund your education? Or a student about to graduate and have questions about loan repayment? Check out these breif videos to answer some of the most commonly asked questions.
2017-18 FAFSA is available online
File the FAFSA
WSU's federal school codes
General: 002329
School of Medicine: E00570
Law School: E00435 
  • The Office of Student Financial Aid is busy getting ready for Spring/Summer awaring and the 2017-18 award year.  
  • The 2017-18 FAFSA is available. Wayne State will package financial aid awards in early 2017 and make them available on Academica.
Complete the Free Application for Federal Student Aid (FAFSA) every year to apply for financial aid, including grants, loans and work-study. Having the following information and forms on-hand will help you fill out the FAFSA:
  • Your Social Security Number (can be found on Social Security card)
  • Your driver’s license (if any)
  • W-2 Forms for the previous year and other records of any money earned
  • Your (and/or your parents’) most recent Federal Income Tax Return (if any) — IRS Form 1040, 1040A, 1040EZ, foreign tax return, or tax return for Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, the Marshall Islands, the Federated States of Micronesia
  • Any untaxed income records for the previous year — e.g., payments tax-deferred pension and savings plans, tax-exempt interest, and child support received
  • Records of taxable earnings from federal work-study or other need-based work programs.
  • Records of any grants, scholarships, and fellowship aid that was included in your or your parents’ adjusted gross income (AGI)
  • Any current bank statements
  • Any current business and investment mortgage information, business and farm records, stock, bond, and other investment record.
  •  Documentation that you are a U.S. permanent resident or other eligible noncitizen, if applicable

Frequent questions FAFSA filers ask:

SMART Checks

Withdrawal Period dates for Spring 2017

SPRING/SUMMER 2017 SPRING/SUMMER SPRING SUMMER
Instructor Approval Required to Withdraw from Classes.   Mon Jun 5 - Sun Jul 16 Mon May 22 - Sun Jun 11 Thu Jul 13 - Wed Aug 2
Last Day to Request Course Withdrawal Sun Jul 16 Sun Jun 11 Wed Aug 2

We want you to be successful.  Completing a SMART Check information session is mandatory if you are intending to withdraw from a course. However, if you want to know how a course withdrawal might affect you academically and financially, you can complete a SMART Check at any time.

During your visit, you will meet with an enrollment management representative and learn about how withdrawing from a course will specifically impact you, both academically and financially. You will receive personalized information to help you make an educated decision.

The Online SMART Checks are open.

SMART Checks can be completed in person Monday - Friday from 8:30 a.m. to 5:00 p.m. at the Student Service Center. Address: 42 W. Warren Ave. Detroit, MI 48202.

If you are an International Student who is thinking about withdrawing from a course, you must check with the Office of International Students and Scholars (OISS) Tel: +1 (313) 577-3422 or email: oissmail@wayne.edu. Withdrawing from a course could impact your visa status in the United States.

Athletes check with your Athletic Department to learn if a withdrawal would impact your ability to participate in your sport, or receive scholarship funds.

Want a recap of your SMART Check Session? Click here for a summary page.