Ombuds Office

Important Information

Due to the Coronavirus situation, the Student Center is closed, so we are unable to receive mail delivery.  We are, however, answering phone calls at (313) 577-3487 from 9 am to 4 pm, Monday through Friday.  If we are unavailable when you call, you are welcome to leave a message and we will return your call no later than the next business day.  You may also contact us by email (  Thank you for your flexibility!

For up-to-date information on WSU's response to the Coronavirus, please visit Coronavirus: COVID-19.


The mission of Ombuds Office is to encourage student success by answering the WSU community's questions about University policies and procedures, supplying an informal and impartial environment in which conflicts and concerns may be confidentially discussed and potential solutions explored, and providing referrals to appropriate services. It also identifies areas for improvement in University processes and systems that relate to academic and student life, and conveys them to relevant parties for consideration and possible action.


The Ombuds Office can provide assistance in:

  • Accessing processes for academic appeals.
  • Identifying the appropriate offices and individuals to help students solve problems related to enrollment and registration, tuition and fees, academic support and student life, and personal or health-related issues.
  • Navigating the university's programs, processes and offices.

The Ombudsperson is the chairperson of the Tuition and Fees Appeals Board (TFAB). Students who have exhausted the tuition and fee appeals process in the Office of the Registrar may appeal to the TFAB, the final arbiter of appeals for tuition and related fees.

Have a question for the Ombuds Office?

Contact the office directly at 313-577-3487 or send an email to You may also send hard copy materials to the below address.

Ombuds Office
790 Student Center
5221 Gullen Mall
Wayne State University
Detroit, MI 48202