Web accessibility implementation procedures

These procedures implement the Wayne State University Web Accessibility Policy.


In accordance with the Web Accessibility Policy, all Wayne State University public Web pages to be used by faculty/staff, program participants, or other university constituencies are required to be compliant with the Americans with Disabilities Act (ADA) and to use the Technical Standards adopted by the University to achieve this purpose.[1] This page provides elaboration and guidelines to help Wayne State University content creators, developers and purchasing agents meet the Web Accessibility Policy.

To be compliant with the ADA and our Web Accessibility Policy and Standards, a person with a disability must be able to acquire the same information, engage in the same interactions, and enjoy the same services as a person without a disability, and be able to do so in an equally effective manner, with substantially equivalent ease of use.

Priority of implementation

Priority will be given to creating accessible Web pages and resources for core institutional information such as admission, registration, advising, catalogs, and student services information. Units with large Web sites and resources containing core institutional information should establish priorities for ensuring access to these according to the pages and resources being used or requested most often. All new and revised web pages should be made accessible at the time of creation or revision.  The University sets the following priority guidelines for making all other Web pages and resources accessible:

1st Priority -  The top 20% of existing Web sites and resources most frequently used (e.g. that get the largest number of hits); and pages/resources required for participation, funding, disability-related services and other key information or functions needed by people with disabilities not already identified in the top 20%. Each department or University entity is responsible for using its best efforts to determine its web sites/resources that fall within these guidelines.

2nd Priority - All remaining pages and resources providing core institutional information or functions should be reviewed and made accessible.

3rd Priority - All other Web pages and resources should be reviewed and made accessible.


Annual training is required for University staff (e.g. administrators, faculty, support staff, student

employees) responsible for creating or distributing information used to conduct core University business with online content to students, employees, guests, and visitors with disabilities. This training will include, but is not limited to, training on the Web Accessibility Policy and their roles and responsibilities to ensure that web design, documents, and multimedia content are accessible.

Recommended assessment procedures

It is strongly recommended that those posting content utilize a variety of evaluation methods to test the accessibility of Web pages and resources, including automated testing, client and/or device testing, expert evaluation, and user testing.

An accessibility review will be completed twice annually by the University at regular intervals under the direction of the Web Accessibility Coordinator. During this review, online content is measured against the technical standards adopted in the Web Accessibility Policy. All problems identified through the review will be documented, evaluated, and, if necessary, remediated within a reasonable period of time and according to the Web Accessibility Policy.

Purchasing procedures

Wayne State University will ensure that third-party content providers are aware of our Web Accessibility Policy. Wayne State University will also favor providers based on their accessibility conformance claims.

The Web Accessibility Coordinator will work with the Purchasing Department to ensure the technical requirements are part of RFP documentation for services that fall under the University's Web Accessibility Policy. For contracts already in place, it is required upon renewal, that the web accessibility technical requirements be included as an addendum or otherwise added to the contract language.

Complaints and violations

Complaints regarding accessibility of University Web pages may be directed to the "Web Accessibility Coordinator" and/or users may file a formal complaint with the University Office of Equal Opportunity under the Wayne State University Discrimination and Harassment Complaint Process in accordance with Section 504 and Title II.  The "Web Accessibility Coordinator" is responsible for investigating complaints of non-compliance and for referring those responsible for non-compliant websites to the Office of Computing & Information Technology for remediation. Remediation efforts may include removal of the site from the Internet until the Web page is in compliance with this policy.  Once the University has been notified of potentially inaccessible content, the Web Accessibility Coordinator will work with the University department or outside source to provide alternative access to inaccessible content in a prompt manner.


At the discretion of University leadership or their designees, the expense associated with bringing into compliance non-compliant Web pages and resources created and/or posted by staff or contractors, may be chargeable to the University unit that is responsible for assuring the accessibility of that information on the Web.

Exception procedure

Units seeking an exception to this policy must submit a written request to the "Web Accessibility Coordinator," detailing why compliance is not feasible and how the unit will make information from its Web pages available to individuals with a disability in an equally effective manner.  Such exceptions will be evaluated in accordance with the University's obligations under 28 C.F.R. Part 35.164.


Information about training, consulting, and technological tools can be found at wayne.edu/accessibility as well as definitions and resources related to the Section 508 of the Federal Rehabilitation Act and World Wide Web Consortium (W3C).[2]


For Faculty/Staff/General Public

Krystal Tosch, Web Accessibility Coordinator
Marketing and Communications
5700 Cass Ave, Suite 3100
Detroit, Michigan 48202

For Students

Randie Kruman, Director of Student Disability Services
5155 Gullen Mall
1600 Undergraduate Library
Detroit, Michigan 48202

[1] The reference to "web pages" refers to both web pages and web sites, including their design as well their web-delivered service, documents and content. 

Wayne State University will adhere to the technical standards of compliance identified in the Web Content Accessibility Guidelines (WCAG) 2.0, Level A and AA outlined at https://www.w3.org/TR/WCAG20/ as recommended by the World Wide Web Consortium (W3C).

[2] See footnote 1 for further definition.