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Student Service Center

Today's expected service time

    • N/A

      mins
      Welcome Center Lobby
    • Welcome Center Lobby

    • 5-10 Mins
      Phones
    • Phones

    • Jul 23

      2016
      Email
    • Email sent on

Contact Us

The Welcome Center
42 W. Warren Ave., 1st Floor Lobby
Detroit, MI 48201
(map)

(313) 577-2100
studentservice@wayne.edu

Send in PDF copies of your student requirements for Financial Aid and Admissions to us at: documents@wayne.edu 


Spring/Summer
Fall/Winter
Walk-In hours for the Student Service Center
Monday - Friday, 8:30 a.m. - 5:00 p.m.
 
Phone hours for the Student Service Center
Monday - Friday 8:30 a.m. - 5:00 p.m.
 
Saturday and Sunday - Closed
Walk-In hours for the Student Service Center
Monday - Thursday, 8:30 a.m. - 6:00 p.m.
Friday - 8:45 a.m. - 5:00 p.m.
 
Phone hours for the Student Service Center
Monday - Friday 8:30 a.m. - 5:00 p.m.
 
Saturday and Sunday - Closed

Frequently requested information

What kind of information can I receive at the Student Service Center?

The Student Service Center is a one-stop shop created to answer questions for students, parents and anyone interested in Wayne State University.  We offer assistance with:

  • Undergraduate Admissions
  • Records and Registration
  • Office of Student Financial Aid
  • Students Accounts Receivable
  • SMART Check

Visit us in the Welcome Center, send us an email to studentservice@wayne.edu, or call us at (313) 577-2100 to ask a question.

         

This months most popular questions at the Student Service Center:

This months most popular questions at the Student Service Center:

  1.  How do I order my Transcript?   Ordering an official transcript has become easier than ever! The process is now online. It’s the fastest and easiest way to request a transcript. In order to request your transcript, you will need an Access ID and password.

            Current students

  • If you know your Access ID and password, proceed to the Transcript Request page. To reset your password, go here.

           Returning Students and Alumni

  • If you don’t know your Access ID and password from when you last attended, or were never assigned one, contact the   Computing and Information Technology (C&IT) Help Desk at (313) 577- HELP (4357). The C&IT Help Desk is available Monday – Friday 7:30 a.m.. to 8:00 p.m..

Once you receive your Access ID, you will need to set up self-services:

  • Go to Academica (a.wayne.edu).
  • Log in using your Access ID and your provided temporary password.
  • Follow the prompts. When you are prompted to change your password, chose a secure password that you will be able to remember. Your password must be at least eight characters. You will also be asked to set up a challenge question in case you need to reset your password.
  • Once you have set up your Access ID and password, proceed to the Transcript Request webpage.
  1. Is the refund process changing? Beginning July 1, 2016, Wayne State University student refunds will no longer be processed through Higher One. If you currently have a checking account serviced by Higher One, you can continue to utilize it by enrolling in direct deposit through WSU and providing the Higher One routing and bank account information.  Access your Higher One information at myonemoney.com.
  • Wayne State University issues refunds to students’ accounts once a week.  Refunds can be released in two ways:
    1. Direct deposit into an existing U.S. checking or savings account
    2. Paper check mailed to the address on file with WSU
  • Accounts may be viewed in Academica to determine if a refund has been issued.
  • Students may enroll in direct deposit by logging into Academica. Select Financial Records, Direct Deposit Student Refunds and follow the instructions. 
  • Paper checks are mailed to the most current mailing address in Academica, beginning on the first day of the semester and bi-weekly thereafter. Students must keep their address current, as checks are mailed to the most current mailing address in Academica and made payable to the student.  A refund will only be generated if an active address is on file. 

Please Note: Refund checks are not available for pickup.

Refund option Timing after the refund has been posted
Paper check 9-13 business days
ACH/direct deposit  3 business days
  1. How can I sign up for a Direct Deposit Refunds ? The benefits for using Direct Deposit are numerous, and there are specific ways you it works to your advantage.
  1. I have been awarded a Board of Governors Graduation Grant, how do I complete the required form for this grant? 

The Office of Student Financial Aid will email out the forms with in the next few weeks. Not to worry, the deadline for the forms submission is in October.

E-mailing Student Requirements to documents@wayne.edu

Many students and parents like the ease of scanning and emailing documents, but there are a few things you should know to make the process fast and efficient.

  1. If you choose to scan and email a document to documents@wayne.edu please use the subject line, "Document Attached" then add the office the document should go to so we can quickly get the document(s) transferred to the correct office.
  2. We cannot accept documents signed with a computer stylus and typed signatures. If a document requires a signature, you must ink sign the document and scan it before you email it to us.
  3. We do not accept links to outside “Drop boxes”, "sky drives" or “One Drive” files.
  4. We cannot accept scanned Master Promissory notes for loans. Wayne State must receive the ink signed originals.
  5. Official transcripts are those issued directly by your previous institution to Wayne State. They can be accepted by email ONLY if they are sent through an electronic service directly from the school to Wayne State. Wayne State cannot accept transcripts sent from students by mail or email. Mailed copies of transcripts, which must come directly from the school, should be sent to:
    Office of Undergraduate Admissions
    Wayne State University
    P.O. Box 02759
    Detroit, MI 48202-0759
  6. If you have a nine-digit student ID, write it in the upper left hand corner of the document.
  7. The Office of Student Financial Aid is not able to accept e-mailed files in the .jpeg, or .jpg file format. These types of files do not transfer legibly into their system. Please scan your document(s) to a .pdf file format and e-mail the documents to studentservice@wayne.edu.

     

SMART Check for Spring/Summer 2016

Winter 2016 Smart Checks have now ended.

Spring/Summer 2016 SMART Checks will begin soon!

Withdrawal Period dates:

SPRING/SUMMER 2016       SPRING/SUMMER           SPRING                                SUMMER

Instructor Approval

Required to Withdraw       6/6 – 7/17/16                     5/23 – 6/12/16                   7/14-8/3/16

from Classes. 

Last Day to Withdraw            Sun Jul 17                         Sun Jun 12                        Wed Aug 3

We want you to be successful.  Completing a SMART Check information session is mandatory if you are intending to withdraw from a course. However, if you want to know how a course withdrawal might affect you academically and financially, you can complete a SMART Check at any time.

During your visit, you will meet with an enrollment management representative and learn about how withdrawing from a course will specifically impact you, both academically and financially. You will receive personalized information to help you make an educated decision.

The Spring/Summer Online SMART Check are open.

SMART Checks can be completed in person Monday - Friday from 8:30 a.m. to 5:00 p.m. at the Student Service Center. Address: 42 W. Warren Ave. Detroit, MI 48202.

Want a recap of your SMART Check Session? Click here for a summary page.

 

How to obtain a WSU Transcript and/or an Enrollment Verification

How do I order my Transcript  Ordering an official transcript has become easier than ever! The process is now online. It’s the fastest and easiest way to request a transcript. In order to request your transcript, you will need an Access ID and password.

            Current students

  • If you know your Access ID and password, proceed to the Transcript Request page. To reset your password, go here.

           Returning Students and Alumni

  • If you don’t know your Access ID and password from when you last attended, or were never assigned one, contact the   Computing and Information Technology (C&IT) Help Desk at (313) 577- HELP (4357). The C&IT Help Desk is available Monday – Friday 7:30 a.m. to 8:00 p.m.

Once you receive your Access ID, you will need to set up self-services:

  • Go to Academica (a.wayne.edu).
  • Log in using your Access ID and your provided temporary password.
  • Follow the prompts. When you are prompted to change your password, chose a secure password that you will be able to remember. Your password must be at least eight characters. You will also be asked to set up a challenge question in case you need to reset your password.
  • Once you have set up your Access ID and password, proceed to the Transcript Request webpage.

How can I get an Enrollment Verification?

Did you know you can print your Enrollment Verification Certificate from your Academica account? It’s as easy as 1-2-3!

  1. Log in to your Academica account at a.wayne.edu
  2. Click on Student Resources > Registration > Enrollment Verification
  3. Select the enrollment you would like verified and click on "Obtain an enrollment certificate"

The National Student Clearinghouse works in cooperation with Wayne State University to provide Enrollment Verification Certificates free of charge to our students. You can trust it. It’s the nation’s trusted source for education verification. By using this service, you can save yourself a visit to our office!

What can you do to prepare for the next semester? Follow this simple checklist:
What can you do to prepare for the next semester? Follow this simple checklist:

Complete any outstanding Financial Aid requirements.

  • Accept any awards in Academica. Choose Student Resources> Financial Aid> Accept my Financial Aid Awards
  • If you choose to email forms to us at studentservice@wayne.edu, please use the subject line "Documents Attached" so we may transfer the form to the correct office in a prompt manner.
  • For more information, click here.
Pay off any outstanding tuition balances.
  • Check your balance in Academica. Choose Student Resources> Financial Records> Bill/Account Summary
  • View payment options here.
Resolve any holds you may have on your account.
  • Check for holds in Academica by clicking on the Student Resources> Student Records> Holds
  • If you have a hold, click here for more information.
Decide which classes you want to take.
  • Run a Degree Audit in Degree Works.
  • Meet with your advisor. Make an appointment on WAMS
Visit the class schedule site.
  • Check out course-specific dates by clicking on the "Course Ref. No." link next to each course.
  • Start building your schedule so that you are prepared when registration begins.
Register for classes now!
  • For assistance, click here.
Office of Financial Aid

How to Order an IRS Tax Transcript by Mail

  • The online IRS "Get Transcript service" is currently unavailable. Transcripts may still be ordered using the Get Transcript by Mail service. 
  • Go to the IRS Get Transcript website: http://www.irs.gov/Individuals/Get-Transcript
    • Click on "Get Transcript by MAIL"
    • You will be asked information to verify your identity
    • Under "Type of Transcript" choose, "Return Transcript"
    • Under "Tax Year" select 2015 for verification of fall 2016 - winter 2017 FAFSA's
    • You will receive the message, "We have accepted your request for a 2015 Return Transcript . Please allow 5-10 days to receive it. The transcript will be sent to the address we have on file for you.", when you have successfully completed the request.

Satisfactory Academic Progress

​Satisfactory Academic Progress Appeal forms- You may submit an appeal form if you feel you have special circumstances that warrant a review of your financial aid status.

Refunds -

Beginning July 1, 2016, Wayne State University student refunds will no longer be processed through Higher One. If you currently have a checking account serviced by Higher One, you can continue to utilize it by enrolling in direct deposit through WSU and providing the Higher One routing and bank account information.  Access your Higher One information at myonemoney.com.

Wayne State University issues refunds to students’ accounts once a week.  Refunds can be released in two ways:

1.    Direct deposit into an existing U.S. checking or savings account
2.    Paper check mailed to the address on file with WSU

Accounts may be viewed in Academica to determine if a refund has been issued.

Students may enroll in direct deposit by logging into Academica. Select Financial Records, Direct Deposit Student Refunds and follow the instructions. 

Paper checks are mailed to the most current mailing address in Academica, beginning on the first day of the semester and bi-weekly thereafter. Students must keep their address current, as checks are mailed to the most current mailing address in Academica and made payable to the student.  A refund will only be generated if an active address is on file. 

Please Note: Refund checks are not available for pickup.

Refund option Timing after the refund has been posted
Paper check 9-13 business days
ACH/direct deposit  3 business days

How can I sign up for a Direct Deposit Refunds ?

The benefits for using Direct Deposit are numerous, and there are specific ways you it works to your advantage.

  • Easy. Sign up on WSU Academica - go to a.wayne.edu, then choose:
    • Student Resources
    • Financial Records
    • Direct Deposit Student Refunds, and follow the instructions on the screen.
  • Quick. No waiting for checks to clear; have access to your funds sooner.
  • Convenient. Saves time and gas with no more driving to the bank or standing in line.
  • Secure. Eliminates the risk of your check being lost or stolen in the mail.
  • Reliable. You will always know your funds will be deposited - even if you are out of town.
  • Free. There is no fee to enroll.

Questions? See our Direct Deposit Refunds FAQ

  • 2016-17 financial aid awards and document requests can be found on Academica.
    • Student Resources> Financial Aid> My Award Information
Are you ready to attend Wayne State University, but need financial aid to help fund your education? Or a student about to graduate and have questions about loan repayment? Check out these breif videos to answer some of the most commonly asked questions.
Refunds, signing up for Direct Deposit, 1098-T forms
Refunds - The fall billing due date is August 15th late payment fees for fall will be put on accounts 09/16/2016.  You must be making Satisfactory Academic Progress for your aid to pay to your student account. Students will begin receiving semester refunds the first week of classes.
  • The refund process begins the after financial aid has paid to your eBill. 

****Beginning July 1, 2016, Wayne State University student refunds will no longer be processed through Higher One. If you currently have a checking account serviced by Higher One, you can continue to utilize it by enrolling in direct deposit through WSU and providing the Higher One routing and bank account information.  Access your Higher One information at myonemoney.com.

Wayne State University issues refunds to students’ accounts once a week.  Refunds can be released in two ways:

  1. Direct deposit into an existing U.S. checking or savings account
  2. Paper check mailed to the address on file with WSU
  • Accounts may be viewed in Academica to determine if a refund has been issued.
  • Students may enroll in direct deposit by logging into Academica. Select Financial Records, Direct Deposit Student Refunds and follow the instructions. 
  • Paper checks are mailed to the most current mailing address in Academica, beginning on the first day of the semester and bi-weekly thereafter. Students must keep their address current, as checks are mailed to the most current mailing address in Academica and made payable to the student.  A refund will only be generated if an active address is on file. 

Please Note: Refund checks are not available for pickup.

Refund option Timing after the refund has been posted
Paper check 9-13 business days
ACH/direct deposit  3 business days
 
How can I sign up for a Direct Deposit Refunds ?
Wondering why you have a financial hold?  
Holds come from a variety of offices at Wayne State University. Save time and look up the contact information for your particular hold. A hold can only be lifted by the Office or Department who placed the hold on your account..
  • You can check the type of hold on your account using Academica.
    • Click Student Resources> Student Records> Holds
  • Check to make sure you have accepted your financial aid.
    • You can see your accepted financial aid on Academica.

Click Student Resources> Financial Aid> Accept my Financial Aid Awards

  1. Select “Award by Aid Year” and choose the “2016-17 Award Year”
  2. Review the awards offered to accept all or a portion or decline the awards. Select “Submit Decision” when finished. .
  3. Review any new Financial Aid Eligibility Requirements tied to the acceptance of awards.
  • Check to make sure you do  not have unsatisfied student requirements
  • In order to avoid a late payment fee, financial aid recipients must pay any difference between their awards and their tuition assessment by the end of the first week of classes. Students who do not make the required payment will have a hold placed on their records.
    1. To check your current account balance click on the Student Resources link in WSU Academica
    2. Click Student Resources> Financial Records> Bill/Account Summary

1098-T forms

Students who do not file U.S. tax returns do not need to take any actions.

  • 1098-T - WSU is preparing to print IRS 1098-T forms for 2016 and cannot generate a form without your taxpayer identification (social security) number.
  • To update your social security number, you will need to complete and return IRS Form W-9S along with a copy of your social security card and a picture ID (i.e. one card, driver's license, passport, etc.) to a university representative in the Student Service Center. The center is located at the Welcome Center, 42 W. Warren Ave on the 1st floor.
  • Link to W-9S form - http://www.irs.gov/pub/irs-pdf/fw9s.pdf
  • If you receive an email that indicates that your active mailing address is incorrect or incomplete. Please review the information in WSU Pipeline and update it accordingly. To verify, log into WSU Pipeline and follow these steps:
  1. In Academica click on Student Resources> Student Records> View Personal Info
  2. Select the following and follow the directions
    • View Address(s) and Phone(s)

 

Campus Tours

Campus Tours

Come on over — we’d love to show you around! We offer individual walking tours to students and their families, as well as groups of six or more people.  A current WSU student will lead your tour and give you an insider’s look at campus and academic life. Your Warrior Guide will answer any questions you have about Wayne State, and an admission counselor will talk about what it takes to be admitted to the university.

Campus Walking Tours

Your time on campus will start with a short informational session led by an admission counselor who will share information about the admissions process and academic programs. Then a current student will lead you on a guided walking tour to visit places such as the Student Center Building, Recreation and Fitness Center, Undergraduate Library, residence halls, and classrooms. Tours depart from the Welcome Center and last approximately 90 minutes. Visitor parking is available in Structure 6 and costs a maximum of $10 per day — both cash and credit/debit cards are accepted.

Group Walking Tours

Wayne State offers tours for groups of six or more people, middle school aged and up.  To begin scheduling your group’s visit, submit your request at least two weeks in advance. The Campus Tour Coordinator will follow up with you to confirm your tour and assist in making arrangements to best fit your needs. All group tours must have one adult chaperone for every twenty students. Chaperones are required to accompany the group at all times.

Campus tours are led by Warrior Guides who are current WSU students. Groups will visit places such as our Student Center Building, Recreation and Fitness Center, Undergraduate Library, classrooms, and residence halls. Tours last approximately 90 minutes.

Undergraduate Admissions for Fall 2016

2016 Admission Application is now live! http://wayne.edu/apply/

How do I pay my application fee?

You can pay the application fee by online by logging back into your application. You should have an email from admissions which contains this information.  If you use Gmail or Yahoo, the email may be in your promotions tab.

  • Go to appstatus.wayne.edu and log into your application
  • Use your Wayne State Login (AccessID or temporary WebID) and your password to access the system. 
  • In step 2 under “More Info” you will see a link to make your payment.

How do I know if I have submitted my Undergraduate Admission Application?

  • You will receive a confirmation email from the Undergraduate Admissions Office.  It will contact your Wayne State Login (AccessID or temporary WebID) and your password to access the system. If you use Gmail or Yahoo, the email may be in your promotions tab.

How do I log back into my application to complete the Supplemental information and upload documents? 

  • Go to appstatus.wayne.edu and log into your application
  • Use your Wayne State Login (AccessID or temporary WebID) and your password to access the system.
  • In step 2 under “More Info” you will see a links to upload your additional documents and/or complete the Supplemental information.

How do I change the major on my Undergraduate Admissions application? I accidently selected the wrong major.

2016-2017 FAFSA is available online
File the FAFSA
WSU's federal school codes
General: 002329
School of Medicine: E00570
Law School: E00435 
  • The Office of Student Financial Aid is busy getting ready for Spring/Summer awaring and the 2016-17 award year.  
  • The 2016-2017 FAFSA is available. Wayne State will package financial aid awards in early April and make them available on Academica.
Complete the Free Application for Federal Student Aid (FAFSA) every year to apply for financial aid, including grants, loans and work-study. Having the following information and forms on-hand will help you fill out the FAFSA:
  • Your Social Security Number (can be found on Social Security card)
  • Your driver’s license (if any)
  • W-2 Forms for the previous year and other records of any money earned
  • Your (and/or your parents’) most recent Federal Income Tax Return (if any) — IRS Form 1040, 1040A, 1040EZ, foreign tax return, or tax return for Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, the Marshall Islands, the Federated States of Micronesia
  • Any untaxed income records for the previous year — e.g., payments tax-deferred pension and savings plans, tax-exempt interest, and child support received
  • Records of taxable earnings from federal work-study or other need-based work programs.
  • Records of any grants, scholarships, and fellowship aid that was included in your or your parents’ adjusted gross income (AGI)
  • Any current bank statements
  • Any current business and investment mortgage information, business and farm records, stock, bond, and other investment record.
  •  Documentation that you are a U.S. permanent resident or other eligible noncitizen, if applicable

Frequent questions FAFSA filers ask:

How to pay the Enrollment Deposit

New Freshman and Transfer Students, now that you have been admitted to Wayne State, and you are thinking about registering for Orientation, it's time to pay your Enrollment Deposit.

You can pay the deposit by:
  • Logging in to your application status page at appstatus.wayne.edu and clicking on, Pay "Enrollment Deposit".
  • Select your method of payment
  • Continue Checkout

After you pay your Enrollment Deposit, you will be able to sign up for Orientation.

 

30 percent discount on summer classes for some students
Attending class year-round not only makes graduation arrive sooner but also helps students save money. This award allows undergraduate students to qualify for a 30 percent tuition discount toward spring/summer classes. To be eligible, students must have registered and be on track to complete 24 credits between Fall 2015 and Winter 2016, and must have a cumulative grade-point average of at least 2.5 at the end of Fall 2015.  
 
Post-bachelor students may qualify if they meet requirements. Please note that the Spring/Summer Tuition Break cannot be combined with other tuition discounts (including employee and dependent discounts, senior citizen discounts and the Great Lakes Award) and will be applied as a financial aid award, which may affect a student’s spring/summer federal and institutional aid.
 
For more information see: http://wayne.edu/tuition
 
Do I need to apply for the discount?
No. You are not required to apply to receive the discount. Students who meet the eligibility will automatically receive the discount.
 
What does the discount apply to?
The discount is 30 percent off tuition rates. It does not include fees.