The mission of the Ombuds Office is to assist students to be successful learners and to achieve their academic goals by providing assistance in accessing services and resolving issues that are hampering their academic progress. Office representatives take an active role in identifying areas for improvement in processes and systems that relate to academic and student life.
The Ombuds Office can provide assistance in:
- Accessing processes for academic appeals.
- Identifying the appropriate offices and individuals to help students solve problems related to enrollment and registration, tuition and fees, academic support and student life.
- Appropriate referral for personal or health-related issues.
- Other assistance in navigating the university’s programs, processes and offices.
The Ombudsperson is the chairperson of the Tuition and Fees Appeals Board (TFAB). Students who have exhausted the tuition and fee appeals process in the Office of the Registrar may appeal to the TFAB, the final arbiter of appeals for tuition and related fees.
Have a question for the Ombuds Office?
Contact the office directly at 313-577-3487 or send an email to firstname.lastname@example.org. You may also send a fax to 313-577-9296 or hard copy materials to the below address.
ATTN: Laura Birnie-Lindemann
Office of the Ombudsperson
798 Student Center Building (SCB) (7th Floor)
Detroit, MI 48202