Student Service Center

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    23
    2015 Email

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Contact Us

The Welcome Center
42 W. Warren Ave., 1st Floor Lobby
Detroit, MI 48201
(map)

(313) 577-2100
studentservice@wayne.edu

Fall/Winter
Spring/Summer

 

Wayne State University will close for the holiday break at noon on 12/24/2014, reopening at 8:30 a.m. Monday January 5th.

 

Walk-In hours for Student Service Center
Monday - Thursday, 8:30 a.m. - 6:00 p.m. 
Friday - 8:45 a.m. - 5:00 p.m.
 
Phone hours for Student Service Center
Monday - Friday 8:30 a.m. - 5:00 p.m. 
 
Walk-In hours for Financial Aid Officers
Mondays, 8:30 a.m. - 5:00 p.m. 
Tuesday and Thursday, 8:30 a.m. - 6:00 p.m. 

Questions about FAFSA filing, appeals, financial aid planning or aid eligibility? Make an appointment with a financial aid officer at wams.wayne.edu

Saturday and Sunday - Closed

Walk-In hours for Student Service Center
Monday - Thursday, 8:30 a.m. - 5:00 p.m. 
Friday - 8:45 a.m. - 5:00 p.m.
 
Phone hours for Student Service Center
Monday - Friday 8:30 a.m. - 5:00 p.m.
 
Walk-In hours for Financial Aid Officers
Monday - Thursday 8:30 a.m. - 5:00 p.m.

Questions about FAFSA filing, appeals, financial aid planning or aid eligibility? Make an appointment with a financial aid officer at wams.wayne.edu

Saturday and Sunday - Closed

Frequently requested information

What kind of information can I receive at the Student Service Center?

The Student Service Center is a one-stop shop created to answer questions for students, parents and anyone interested in Wayne State University.  We offer assistance with:

  • Undergraduate Admissions
  • Records and Registration
  • Office of Student Financial Aid
  • Students Accounts Receivable

Visit us in the Welcome Center, send us an email to studentservice@wayne.edu, or call us at (313) 577-2100 to ask a question.

         

Winter 2015 Refunds
Refunds - The winter billing due date is December 15th. Financial Aid will begin to be applied to student account balances on January 6.  If you have financial aid which covers your winter balance it is okay to wait and allow your aid to pay your student account.  Students will begin receiving semester refunds the first week of classes.  
 
  • The refund process begins the Monday after financial aid has paid to your eBill. You will receive an email from MyWSUCard with specific details about your refund, including the amount, and the timeframe for the refund option you have chosen.
Processing Times for Refund Options 
Refund Option Refund timing after aid has paid your eBill
Paper Check 9 business days
ACH/Direct Deposit 6-7 business days
Easy Refund to myWSUCard 4 business days
 
Wondering why you have a financial hold?  
Holds come from a variety of offices at Wayne State University. Save time and look up the contact information for your particular hold. A hold can only be lifted by the Office or Department who placed the hold on your account..
  • You can check the type of hold on your account using pipeline.
    • Click the "Student" Tab in the upper left hand corner of the screen
    • Under "Student Records" in the menu, click "holds"
  • Check to make sure you accepted your financial aid.
  1. Select “Accept My Financial Aid Awards”
  2. Select “Award by Aid Year” and choose the “2014-2015 Award Year”
  3. Review the awards offered to accept all or a portion or decline the awards. Select “Submit Decision” when finished. .
  4. Review any new Financial Aid Eligibility Requirements tied to the acceptance of awards.
  • Check to make sure you do  not have unsatisfied student requirements
  • In order to avoid a late payment fee, financial aid recipients must pay any difference between their awards and their tuition assessment by the end of the first week of classes. Students who do not make the required payment will have a hold placed on their records.  
    1. To check your current account balance click on the Student tab in WSU Pipeline
    2. Then click on the "Statement and Payment History" 
 

 

Students who do not file U.S. tax returns do not need to take any actions.

  • 1098-T - WSU is preparing to print IRS 1098-T forms for 2014 and cannot generate a form without your taxpayer identification (social security) number.
  • To update your social security number, you will need to complete and return IRS Form W-9S along with a copy of your social security card and a picture ID (i.e. one card, driver's license, passport, etc.) to a university representative in the Student Service Center. The center is located at the Welcome Center, 42 W. Warren Ave on the 1st floor.
  • Link to W-9S form - http://www.irs.gov/pub/irs-pdf/fw9s.pdf
  • If you receive an email that indicates that your active mailing address is incorrect or incomplete. Please review the information in WSU Pipeline and update it accordingly. To verify, log into WSU Pipeline and follow these steps: 
  1. Click on Student Tab 
  2. Select "View Personal Information" 
  3. Select the following and follow the directions 
    • View Address(s) and Phone(s) 

 

Satisfactory Academic Progress (SAP)

Satisfactory Academic Progress

​We will review grades in December to determine your satisfactory academic progress (SAP) status for the winter 2015 semester.

  • If your status is not updated because your grades were not posted, we will continue to review until all grades are in. SAP status will be reviewed prior to Winter financial aid payments on January 6th.
  • Your SAP status will be posted in Pipeline/Academica so you may review it over the holiday break.
  • Watch your WSU email for more information.
  • If you have been denied Financial Aid, you must file a SAP Apppeal if you want us to reconsider your eligibility.
  • Not everyone who files an appeal will be approved. You must demonstrate a clear ability to meet SAP standards.
​Satisfactory Academic Progress Appeal formsYou may submit an appeal form if you feel you have special circumstances that warrant a review of your financial aid status.

Refunds -The winter billing due date is December 15th. Financial Aid will begin to be applied to student account balances on January 6.  If you have financial aid which covers your winter balance it is okay to wait and allow your aid to pay your student account.  Students will begin receiving semester refunds the first week of classes.  

 

  • The refund process begins the Monday after financial aid has paid to your eBill. You will receive an email from MyWSUCard with specific details about your refund, including the amount, and the timeframe for the refund option you have chosen.

Processing Times for Refund Options

Refund Option Refund timing after aid has paid your eBill
Paper Check 9 business days
ACH/Direct Deposit 6-7 business days
Easy Refund to myWSUCard 4 business days
Are you ready to attend Wayne State University, but need financial aid to help fund your education? Or a student about to graduate and have questions about loan repayment? Check out these breif videos to answer some of the most commonly asked questions.
Satisfactory Academic Progress (SAP) missing grade status and your financial aid
* If you have a Satisfactory Academic Progress (SAP) status which indicates that you have a missing grade, it means that at the time we ran the computer program your professor(s) had not yet posted your grades. The Office of Financial Aid will run the SAP program again on January 5, 2015 to check for the submission of fall grades before they make winter financial aid payments.  As long as you have met SAP standards, Financial Aid will pay your winter aid after January 6th.
Book Vouchers

Book Vouchers
A book voucher is an advance on your financial aid refund that allows you to purchase or rent books and purchase supplies at the WSU Barnes & Noble Bookstore. The amount of the book voucher will be deducted from your financial aid refund.

  • The last day to qualify for a book voucher is December 19th.
  • You may Opt-in and authorize your Book Voucher December 19 thru January 4, 2015.
  • Shop online December 19 thru January 4, 2015.
  • Shop in the Bookstore January 6 thru January 18

You can find more information about Book Vouchers on the website.

Undergraduate Admission Application

How do I pay my application fee?

You can pay the application fee by online by logging back into your application. You should have an email from admissions which contains this information.  If you use Gmail or Yahoo, the email may be in your promotions tab.

  • Go to appstatus.wayne.edu and log into your application
  • Use your Wayne State Login (AccessID or temporary WebID) and your password to access the system. 
  • In step 2 under “More Info” you will see a link to make your payment.

How do I know if I have submitted my Undergraduate Admission Application?

  • You will receive a confirmation email from the Undergraduate Admissions Office.  It will contact your Wayne State Login (AccessID or temporary WebID) and your password to access the system. If you use Gmail or Yahoo, the email may be in your promotions tab.

How do I log back into my application to complete the Supplemental information and upload documents? 

  • Go to appstatus.wayne.edu and log into your application
  • Use your Wayne State Login (AccessID or temporary WebID) and your password to access the system.
  • In step 2 under “More Info” you will see a links to upload your additional documents and/or complete the Supplemental information.

How do I change the major on my Undergraduate Admissions application? I accidently selected the wrong major.

Private Scholarship application is live
Wayne State University offers a variety of merit scholarships to new students. WSU colleges, schools, and academic departments also offer a number of awards based on a combination of criteria including financial need, scholastic achievement or leadership qualities.
 
WSU Private Scholarship Application is now accepting applications.

Not all WSU Private Scholarships require submission of the Private Scholarship Application.  If the Private Scholarship Application requirement is not indicated in the description of the scholarship, then only the submission of the FAFSA is required.

Submit your FAFSA and all documents by March 31 to be considered for these awards. The Free Application for Federal Student Aid (FAFSA) is available in January for the upcoming academic year at www.fafsa.gov

If the Private Scholarship Application is not required, WSU will award based on the provisions of the scholarship. Eligible students will be contacted if additional materials are required. Please do not submit application materials unless listed in the Private Scholarship Application.

Many students often qualify for merit awards from external organizations, and we encourage you to pursue all opportunities.

How do I apply for scholarships?

Retaining your Wayne State Scholarship

Presidential, Distinguished, Gold, Green and other Wayne State scholarship recipients must meet GPA and credit hour completion requirements in order to maintain continued eligibility.

Annual review

Annually at the end of May, the Office of Student Financial Aid will review your academic progress to determine if you are meeting the scholarship provisions. If you do not meet the scholarship requirements, your award will not be applied to your student account and may be canceled.

Winter 2015 Orientation

Registration for Winter Orientation We look forward to meeting you and making your transition to Wayne State as smooth as possible. During the orientation program, you’ll learn about campus resources, meet with your academic advisor and register for your first semester of classes at Wayne State. The day is planned with your success in mind.

To register for winter 2015 Orientation click here.

Holds
Wondering why you have a financial hold?  
Holds come from a variety of offices at Wayne State University. Save time and look up the contact information for your particular hold. A hold can only be lifted by the Office or Department who placed the hold on your account.
  • You can check the type of hold on your account using pipeline.
    • Click the "Student" Tab in the upper left hand corner of the screen
    • Under "Student Records" in the menu, click "holds"
  • If you recently signed up for an installment payment plan, your hold will be removed when your first payment is reflected in your Statement and Payment History.
  • Check to make sure you accepted your financial aid.
  1. Select “Accept My Financial Aid Awards”
  2. Select “Award by Aid Year” and choose the “2014-2015 Award Year”
  3. Review the awards offered to accept all or a portion or decline the awards. Select “Submit Decision” when finished. .
  4. Review any new Financial Aid Eligibility Requirements tied to the acceptance of awards.
  • Check to make sure you do  not have unsatisfied student requirements
  • In order to avoid a late payment fee, financial aid recipients must pay any difference between their awards and their tuition assessment by the end of the first week of classes. Students who do not make the required payment will have a hold placed on their records.  
    1. To check your current account balance click on the Student tab in WSU Pipeline
    2. Then click on the "Statement and Payment History" 
30 percent discount on summer classes for some students

Wayne State University students looking to squeeze an extra class or two into their summer schedule next year can get a nice price break. The tuition break — 30% off — will be for classes during the 2015 spring and summer semesters. To get the price break, students have to complete at least 24 credits total during fall 2014 and winter 2015 semesters and have a cumulative GPA of 2.5 or higher.