Student Service Center

Today's expected service time

    • 85 - 100

      Mins
      Welcome Center Lobby
    • Welcome Center Lobby

    • 35 - 50

      Mins
      Phones
    • Phones

    • Aug 26

      2015
      Email
    • Email sent on

Contact Us

The Welcome Center
42 W. Warren Ave., 1st Floor Lobby
Detroit, MI 48201
(map)

(313) 577-2100
studentservice@wayne.edu


Fall/Winter
Spring/Summer
Walk-In hours for the Student Service Center
Monday - Thursday, 8:30 a.m. - 6:00 p.m.
Friday - 8:45 a.m. - 5:00 p.m.
 
Phone hours for the Student Service Center
Monday - Friday 8:30 a.m. - 5:00 p.m.
 
Walk-In hours for Financial Aid Officers
Monday - Thursday, 8:30 a.m. - 5:00 p.m.
By appointment at Wams.wayne.edu

Saturday and Sunday - Closed

Walk-In hours for the Student Service Center
Monday - Friday, 8:30 a.m. - 5:00 p.m.
 
Phone hours for the Student Service Center
Monday - Friday 8:30 a.m. - 5:00 p.m.
 
Financial Aid Officers
By appointment at Wams.wayne.edu

Saturday and Sunday - Closed

Frequently requested information

What kind of information can I receive at the Student Service Center?

The Student Service Center is a one-stop shop created to answer questions for students, parents and anyone interested in Wayne State University.  We offer assistance with:

  • Undergraduate Admissions
  • Records and Registration
  • Office of Student Financial Aid
  • Students Accounts Receivable
  • SMART Check

Visit us in the Welcome Center, send us an email to studentservice@wayne.edu, or call us at (313) 577-2100 to ask a question.

         

What can you do to prepare for the next semester? Follow this simple checklist:
What can you do to prepare for the next semester? Follow this simple checklist:

Complete any outstanding Financial Aid requirements.

  • Accept any awards in Academica. Choose Student Resources> Financial Aid> Accept my Financial Aid Awards
  • If you choose to email forms to us at studentservice@wayne.edu, please use the subject line "Documents Attached" so we may transfer the form to the correct office in a prompt manner.
  • For more information, click here.
Pay off any outstanding tuition balances.
  • Check your balance in Academica. Choose Student Resources> Financial Records> Bill/Account Summary
  • View payment options here.
Resolve any holds you may have on your account.
  • Check for holds in Academica by clicking on the Student Resources> Student Records> Holds
  • If you have a hold, click here for more information.
Decide which classes you want to take.
  • Run a Degree Audit in STARS.
  • Meet with your advisor. Make an appointment on WAMS
Visit the class schedule site.
  • Check out course-specific dates by clicking on the "Course Ref. No." link next to each course.
  • Start building your schedule so that you are prepared when registration begins.
Register for classes now!
  • For assistance, click here.
E-mailing documents to Financial Aid and Admissions

There is currently a known issue with emails from Outlook. If you are an Outlook user who has email set to Rich Text Format we will not be able to open your email attachements.  The Microsoft support website describes how to resend the attachment using plain text: https://support.microsoft.com/en-us/kb/278061.

Many students and parents like the ease of scanning and emailing documents, but there are a few things you should know to make the process fast and efficient.

  1. If you choose to scan and email a document to studentservice@wayne.edu please use the subject line, "Document Attached" so we can quickly get the document transferred to the correct office.
  2. We cannot accept documents signed with a computer stylus and typed signatures. If a document requires a signature, you must ink sign the document and scan it before you email it to us.
  3. We cannot accept scanned Master Promissory notes for loans. Wayne State must receive the ink signed originals.
  4. Official transcripts are those issued directly by your previous institution to Wayne State. They can be accepted by email ONLY if they are sent through an electronic service directly from the school to Wayne State. Wayne State cannot accept transcripts sent from students by mail or email. Mailed copies of transcripts, which must come directly from the school, should be sent to:
    Office of Undergraduate Admissions
    Wayne State University
    P.O. Box 02759
    Detroit, MI 48202-0759 
  5. If you have a nine-digit student ID, write it in the upper left hand corner of the document.
Refunds, Holds and the MyWSU Card
Refunds - The fall billing due date is August 15th late payment fees for fall will be put on accounts 09/17/2015 . Financial Aid will begin to be applied to student account balances after August 27th.  You must be making Satisfactory Academic Progress for your fall aid to pay to your account. If you have financial aid which covers your fall balance it is okay to wait and allow your aid to pay your student account.  Students will begin receiving semester refunds the first week of classes.  
  • The refund process begins the Monday after financial aid has paid to your eBill. You will receive an email from MyWSUCard with specific details about your refund, including the amount, and the timeframe for the refund option you have chosen.
Processing Times for Refund Options 
Refund Option Refund timing after aid has paid your eBill
Paper Check 9 business days
ACH/Direct Deposit 6-7 business days
Easy Refund to myWSUCard 4 business days
 
Wondering why you have a financial hold?  
Holds come from a variety of offices at Wayne State University. Save time and look up the contact information for your particular hold. A hold can only be lifted by the Office or Department who placed the hold on your account..
  • You can check the type of hold on your account using Academica.
    • Click Student Resources> Student Records> Holds
  • Check to make sure you have accepted your financial aid.
    • You can see your accepted financial aid on Academica.

Click Student Resources> Financial Aid> Accept my Financial Aid Awards

  1. Select “Award by Aid Year” and choose the “2015-16 Award Year”
  2. Review the awards offered to accept all or a portion or decline the awards. Select “Submit Decision” when finished. .
  3. Review any new Financial Aid Eligibility Requirements tied to the acceptance of awards.
  • Check to make sure you do  not have unsatisfied student requirements
  • In order to avoid a late payment fee, financial aid recipients must pay any difference between their awards and their tuition assessment by the end of the first week of classes. Students who do not make the required payment will have a hold placed on their records.  
    1. To check your current account balance click on the Student Resources link in WSU Academica
    2. Click Student Resources> Financial Records> Bill/Account Summary

1098-T forms

Students who do not file U.S. tax returns do not need to take any actions.

  • 1098-T - WSU is preparing to print IRS 1098-T forms for 2014 and cannot generate a form without your taxpayer identification (social security) number.
  • To update your social security number, you will need to complete and return IRS Form W-9S along with a copy of your social security card and a picture ID (i.e. one card, driver's license, passport, etc.) to a university representative in the Student Service Center. The center is located at the Welcome Center, 42 W. Warren Ave on the 1st floor.
  • Link to W-9S form - http://www.irs.gov/pub/irs-pdf/fw9s.pdf
  • If you receive an email that indicates that your active mailing address is incorrect or incomplete. Please review the information in WSU Pipeline and update it accordingly. To verify, log into WSU Pipeline and follow these steps: 
  1. In Academica click on Student Resources> Student Records> View Personal Info
  2. Select the following and follow the directions 
    • View Address(s) and Phone(s) 

 

Book Vouchers

Book Vouchers
A book voucher is an advance on your financial aid refund that allows you to purchase or rent books and purchase supplies at the WSU Barnes & Noble Bookstore. The amount of the book voucher will be deducted from your financial aid refund.

  • The last day to qualify for a book voucher is Wednesday, August 19.
  • You may Opt-in and authorize your Book Voucher Thursday, July 30 – Sunday, August 23.
  • In Academica choose Student Resources> Financial Aid> Book Authorization Form
  • Shop online Sunday, August 23 thru Friday, September 4.
  • Shop in the Bookstore Tuesday, August 25 thru Wednesday, Sept 9.

You can find more information about Book Vouchers on the website.

2016 Undergraduate Admission Application is live

2016 Admission Application is now live! http://wayne.edu/apply/

  • The deadline for freshmen to apply for fall 2015 has passed; it was August 1.
  • The deadline for transfer students to apply for fall 2015 is Saturday, August 15.

How do I pay my application fee?

You can pay the application fee by online by logging back into your application. You should have an email from admissions which contains this information.  If you use Gmail or Yahoo, the email may be in your promotions tab.

  • Go to appstatus.wayne.edu and log into your application
  • Use your Wayne State Login (AccessID or temporary WebID) and your password to access the system. 
  • In step 2 under “More Info” you will see a link to make your payment.

How do I know if I have submitted my Undergraduate Admission Application?

  • You will receive a confirmation email from the Undergraduate Admissions Office.  It will contact your Wayne State Login (AccessID or temporary WebID) and your password to access the system. If you use Gmail or Yahoo, the email may be in your promotions tab.

How do I log back into my application to complete the Supplemental information and upload documents? 

  • Go to appstatus.wayne.edu and log into your application
  • Use your Wayne State Login (AccessID or temporary WebID) and your password to access the system.
  • In step 2 under “More Info” you will see a links to upload your additional documents and/or complete the Supplemental information.

How do I change the major on my Undergraduate Admissions application? I accidently selected the wrong major.

Office of Financial Aid - 1516 Award Guide and Ordering IRS tax Transcripts

How to Order an IRS Tax Transcript by Mail

  • The online IRS "Get Transcript service" is currently unavailable. Transcripts may still be ordered using the Get Transcript by Mail service. 
  • Go to the IRS Get Transcript website: http://www.irs.gov/Individuals/Get-Transcript
    • Click on "Get Transcript by MAIL"
    • You will be asked information to verify your identity
    • Under "Type of Transcript" choose, "Return Transcript"
    • Under "Tax Year" select 2014 for verification of fall 2015 - winter 2016 FAFSA's
    • You will receive the message, "We have accepted your request for a 2014 Return Transcript . Please allow 5-10 days to receive it. The transcript will be sent to the address we have on file for you.", when you have successfully completed the request.

1516 Financial Aid Award Guide - You are responsible for reading this award guide. This information is essential to understanding the terms and conditions of your financial aid awards. 

Satisfactory Academic Progress

​Satisfactory Academic Progress Appeal forms- You may submit an appeal form if you feel you have special circumstances that warrant a review of your financial aid status.

Refunds - The refund process begins the Monday after financial aid has paid to your eBill. You will receive an email from MyWSUCard with specific details about your refund, including the amount, and the timeframe for the refund option you have chosen.

Processing Times for Refund Options

Refund Option Refund timing after aid has paid your eBill
Paper Check 9 business days
ACH/Direct Deposit 6-7 business days
Easy Refund to myWSUCard 4 business days
 
  • 2015-16 financial aid awards and document requests can be found on Academica.
    • Student Resources> Financial Aid> My Award Information
Are you ready to attend Wayne State University, but need financial aid to help fund your education? Or a student about to graduate and have questions about loan repayment? Check out these breif videos to answer some of the most commonly asked questions.
Campus Tours

Campus Tours

Come on over — we’d love to show you around! We offer individual walking tours to students and their families, as well as groups of six or more people.  A current WSU student will lead your tour and give you an insider’s look at campus and academic life. Your Warrior Guide will answer any questions you have about Wayne State, and an admission counselor will talk about what it takes to be admitted to the university.

Campus Walking Tours

Your time on campus will start with a short informational session led by an admission counselor who will share information about the admissions process and academic programs. Then a current student will lead you on a guided walking tour to visit places such as the Student Center Building, Recreation and Fitness Center, Undergraduate Library, residence halls, and classrooms. Tours depart from the Welcome Center and last approximately 90 minutes. Visitor parking is available in Structure 6 and costs a maximum of $10 per day — both cash and credit/debit cards are accepted.

Group Walking Tours

Wayne State offers tours for groups of six or more people, middle school aged and up.  To begin scheduling your group’s visit, submit your request at least two weeks in advance. The Campus Tour Coordinator will follow up with you to confirm your tour and assist in making arrangements to best fit your needs. All group tours must have one adult chaperone for every twenty students. Chaperones are required to accompany the group at all times.

Campus tours are led by Warrior Guides who are current WSU students. Groups will visit places such as our Student Center Building, Recreation and Fitness Center, Undergraduate Library, classrooms, and residence halls. Tours last approximately 90 minutes.

2015-2016 FAFSA is available online
File the FAFSA
WSU's federal school codes
General: 002329
School of Medicine: E00570
Law School: E00435 
  • The Office of Student Financial Aid is busy processing documents for the 2015-2016 award year.  
  • The 2016-2017 FAFSA will be available January 1, 2016
Complete the Free Application for Federal Student Aid (FAFSA) every year to apply for financial aid, including grants, loans and work-study. Having the following information and forms on-hand will help you fill out the FAFSA:
  • Your Social Security Number (can be found on Social Security card)
  • Your driver’s license (if any)
  • W-2 Forms for the previous year and other records of any money earned
  • Your (and/or your parents’) most recent Federal Income Tax Return (if any) — IRS Form 1040, 1040A, 1040EZ, foreign tax return, or tax return for Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, the Marshall Islands, the Federated States of Micronesia
  • Any untaxed income records for the previous year — e.g., payments tax-deferred pension and savings plans, tax-exempt interest, and child support received
  • Records of taxable earnings from federal work-study or other need-based work programs.
  • Records of any grants, scholarships, and fellowship aid that was included in your or your parents’ adjusted gross income (AGI)
  • Any current bank statements
  • Any current business and investment mortgage information, business and farm records, stock, bond, and other investment record.
  •  Documentation that you are a U.S. permanent resident or other eligible noncitizen, if applicable

Frequent questions FAFSA filers ask:

SMART Check for Fall 2015

The Spring/Summer 2015 SMART Check and withdrawal period has ended.

We want you to be successful.  Completing a SMART Check information session is mandatory if you are intending to withdraw from a course. However, if you want to know how a course withdrawal might affect you academically and financially, you can complete a SMART Check at any time.

During your visit, you will meet with an enrollment management representative and learn about how withdrawing from a course will specifically impact you, both academically and financially. You will receive personalized information to help you make an educated decision.

The Fall 2015 Online SMART Check is open. The Welcome Center, 42 W. Warren Ave,. Detroit, MI 48202.  SMART Checks can be completed in person from 8:30 a.m. to 5:00 p.m. at the Student Service Center.

Want a recap of your SMART Check Session? Click here for a summay page.